A: We accept most Preferred Provider Organization (PPO) plans. If you have a PPO plan, chances are we accept it. Your insurancecard should have either a PPO or HMO symbol on the front of your card. If you are unsure what plan you have, please call us and scheduleyour appointment. During this phone call we will take down your insurance information and attempt to gather your benefit information fromyour insurance company. If it is determined that you have a plan that we do not accept, we will let you know before your appointment andgive you the option of canceling your appointment at no cost to you.
Q: Do you accept discount plans?
A: We do honor a few discount plans, please verify that we are on your discount plans providers list.
Q: Do you have an in-office discount plant?
A: We currently do not have an in-office discount plan; however, we have been looking into this idea and might have one soon.If you are interested in an in-office discount plan, please click here to complete a quick survey.
Q: How much will it cost?
A: Short answer is it depends. Our teeth whitening procedures, bleaching gel, and other items we have for sale in our office, we have a setprice. However, when it comes to quoting an actual procedure, there are multiple variables that need to be accounted for, including: whetheror not you have insurance, whether or not you have a deductible, whether or not you have insurance benefits remaining for the year, whatprocedure will be performed, and much more. For example, a filling is not just a filling, the fee depends on what tooth the filling is neededand how many surfaces the filling will cover. As you can see it gets complicated quoting a price, especially when insurance is involved; this iswhy we offer free evaluations and we can give you a treatment plan and go over the costs with you. It is important to remember that wheninsurance is involved, we can only give you an estimate based on what we believe your insurance will pay, your final out of pocket expense isdetermined by your insurance company, not us.
Q: Does my insurance cover this?
A: There are a multitude of insurance companies that we deal with, and each one has multiple plans with different benefit levelsand restrictions. We do our best to get your information as accurate as possible for you; however, each insurance company has differentpolicies regarding the information that they will give us. The best way to find out if your insurance will cover a certain procedure is for you tocall your insurance company; they are required to give you all of the information that you request, whereas they are not required to give usany information other than whether or not you have active coverage.
Q: What insurance do you recommend?
A: There are numerous insurance companies, each with numerous plans; it can get confusing when trying to decide which planis best for you and your family. Unfortunately, we have no way of knowing how much each company will charge you and what benefitsthey will provide you with at a given price; however, if you have a few plans in mind, we can give you our opinion on the company and benefitdetails that they have provided to you.We are working on implementing an in-office discount plan for our non-insured patients; if you are interested in this plan once itbecomes available, please click here to complete a survey to help us create the best plan possible for you.Q: Is this going to hurt?A: We Cater to Cowards and do our best to make all appointments as painless as possible. We have nitrous-oxide available uponrequest for those that would like the added comfort.
Q: How long is my appointment going to take?
A: Our basic cleaning appointments are about 40-50 minutes long. For all other procedures, the length varies depending on theprocedure and if any other issues are found while performing the procedure.
Q: Can you bill me?
A: We have a Pay-at-the-Desk Policy, meaning all payments for services and insurance co-pays are due at the time of serviceunless you have arranged a payment plan with us before having your dental work performed. This is to help us keep the cost of billing downand allows us to keep our fees lower.
Q: Can I make payments?
A: If you are concerned that you will not be able to pay your part in full at the time service, please contact us before yourappointment to discuss options. We accept Citi Health Care and Care Credit, both offer 0% interest options for 6-18 months.
Q: Are you accepting new patients?
A: Yes, whether you are new to the Germantown area or the Greater Memphis area, or you are looking for a new dentist for one reason oranother, we would be more than happy to welcome you to the dental office of Mike Pulido, D.D.S. as a new patient.
Q: How safe are dental X-rays?
A: Through advancement in X-ray technology, there is only a need for low radiation levels to be emitted to get a quality image.Newer machines allow for a more focused beam to the small area being x-ray. Digital sensors are high speed and require less exposure timethan traditional film or phosphorous plates. Our office has implemented a completely digital x-ray process, whether it is a bite-wing,periapical, or panorex (full mouth, where the machine rotates around your head). With the advancement in technology eliminating themajority of stray radiation, we still provide lead aprons and vests to wear just in case. Furthermore, our X-ray equipment is inspectedin accordance with the state of Tennesse’s standards.
Q: Do I really need X-rays?
A: Yes, X-rays are a vital diagnostic tool that is used to detect certain diseases and defects that the naked eye can’t see. Werecommend having a set of bite-wing X-rays taken once per year and a Panorex X-ray taken every 3-5 years.